Frequently Asked Questions

Question 1

How do I book an appointment?

Accepted Answer

Visit our Book a Visit page, choose your service, fill in your patient information, and pay securely online. Same-day and next-day appointments are usually available. You'll receive a secure video link by email before your visit.

Question 2

How quickly can I be seen?

Accepted Answer

We offer same-day telehealth visits for most services. Quick questions via our Ask a Nurse service are typically answered within a few hours. For scheduled visits, same-day and next-day appointments are usually available.

Question 3

How does a telehealth visit work?

Accepted Answer

After booking, you'll receive a secure video link. At your appointment time, simply click the link from any device — phone, tablet, or computer. Your nurse practitioner will meet with you by video, review your concerns, and send any prescriptions to your pharmacy the same day when appropriate.

Question 4

What do I need for my visit?

Accepted Answer

Just a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. Have your list of current medications and any relevant health history handy — it helps your NP give you the best care.

Question 5

What states do you serve?

Accepted Answer

SimplyHealthCare serves patients nationwide. Our nurse practitioners are licensed to practice telehealth across the country. Contact us if you have questions about availability in your specific state.

Question 6

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. Please contact us at least 24 hours before your scheduled visit to reschedule or cancel. Reach us at hello@simplyhealthcare.com and we'll take care of it promptly.

Question 7

Do you accept insurance?

Accepted Answer

SimplyHealthCare is a cash-pay practice. We do not bill insurance directly. However, we can provide a superbill or receipt that you may submit to your insurance for potential reimbursement. Our GLP-1 program does have an insurance pathway — ask us for details.

Question 8

How much does a visit cost?

Accepted Answer

Pricing depends on the service. Ask a Nurse is $25. Quick visits for simple infections are $40 flat. General telehealth visits start at $40. Hormone therapy, TRT, GLP-1, and other specialized services have their own pricing — all listed transparently on our Services page.

Question 9

Are there any hidden fees?

Accepted Answer

Never. Every service is a flat fee — what you see on our Services page is exactly what you pay. No surprise bills, no facility fees, no insurance co-pays.

Question 10

How do I pay?

Accepted Answer

All payments are made securely online at the time of booking using a major credit or debit card. We use GoDaddy Payments to process transactions — your card information is never stored on our servers.

Question 11

Can I get a receipt for my HSA or FSA?

Accepted Answer

Yes. After your visit, we can provide an itemized receipt or superbill that is typically accepted by HSA and FSA accounts. Contact us at hello@simplyhealthcare.com to request one.

Question 12

What is the Ask a Nurse service?

Accepted Answer

Ask a Nurse lets you submit a health question directly to our board-certified nurse practitioner for just $25. You'll receive a personalized, clinically-informed written response — typically within a few hours, no appointment needed.

Question 13

What kinds of questions can I ask?

Accepted Answer

Any health question you'd feel comfortable asking your doctor. Common examples include: Is this rash something to worry about? Could my symptoms be a UTI? What are my options for managing this chronic condition? Should I be concerned about this medication side effect?

Question 14

How long does it take to get a response?

Accepted Answer

Most questions are answered within a few hours during business hours (Mon–Fri, 9am–6pm EST). All questions are answered within one business day.

Question 15

What if I need a prescription or lab work?

Accepted Answer

If your question requires a prescription or lab order, the total fee is $40 instead of $25. Your NP will let you know if this applies and will send the prescription or lab order as part of the response.

Question 16

Does Ask a Nurse replace a full visit?

Accepted Answer

It depends on your situation. For straightforward questions, a written response is often all you need. If your NP determines that a full video visit is necessary for proper evaluation, they'll let you know and help you book one.

Question 17

Is my question kept private?

Accepted Answer

Yes. All submissions are HIPAA-compliant and kept strictly confidential. Your question and the response are protected by federal privacy law.

Question 18

Can you send prescriptions to my pharmacy?

Accepted Answer

Yes. When a prescription is clinically appropriate, your provider will send it electronically to your preferred pharmacy. Most patients can pick up their prescription the same day as their visit.

Question 19

What's included in the Testosterone Replacement (TRT) program?

Accepted Answer

For $300 you receive a full 5-month prescription plan. Your provider will assess your testosterone levels, create a customized protocol, and support you throughout the program with regular follow-up.

Question 20

How does the GLP-1 weight loss program work?

Accepted Answer

Insured patients pay $299 for the initial visit, which includes prior authorization completion for your health insurance. Refills are $150 every 3 months. For uninsured patients, Semaglutide is $250/month and Tirzepatide is $350/month. All plans include ongoing NP monitoring and support.

Question 21

What does hormone replacement therapy (HRT) involve?

Accepted Answer

HRT starts with a comprehensive hormone evaluation. Your NP will create a personalized treatment plan — which may include estrogen, progesterone, or other hormones — and monitor your progress with regular check-ins and adjustments.

Question 22

What if I need labs or imaging?

Accepted Answer

Our NPs can order lab work and imaging as needed. We'll provide you with a lab order that you can take to a local lab of your choice. Results are reviewed during a follow-up visit.

Question 23

Do you treat chronic conditions?

Accepted Answer

Yes. We manage a wide range of chronic conditions including diabetes, hypertension, thyroid disorders, and more. Our primary care service is designed for ongoing management, not just one-off visits.

Question 24

Are your providers licensed and board-certified?

Accepted Answer

Yes. All SimplyHealthCare providers are licensed Advanced Practice Registered Nurses (APRNs) and board-certified Family Nurse Practitioners (FNP-BC). Our lead provider, Tanisha McAlister, holds her APRN FNP-BC certification and has over 20 years of clinical experience.

Question 25

Is my information kept private?

Accepted Answer

Absolutely. SimplyHealthCare is fully HIPAA-compliant. All patient information, visit details, and communications are kept strictly confidential and protected by federal privacy law.

Question 26

What is a nurse practitioner?

Accepted Answer

A nurse practitioner (NP) is an advanced practice registered nurse with a master's or doctoral degree. NPs are fully licensed to diagnose conditions, order and interpret tests, prescribe medications, and develop treatment plans — often with a more holistic, patient-centered approach than traditional physician visits.

Question 27

Is telehealth as good as an in-person visit?

Accepted Answer

For the vast majority of conditions we treat, yes. Telehealth is ideal for acute illnesses, prescription refills, chronic condition management, hormone therapy, and health questions. If your situation requires a physical exam or in-person procedure, your NP will let you know and refer you appropriately.

Question 28

How do I contact SimplyHealthCare?

Accepted Answer

Email us at hello@simplyhealthcare.com and we'll respond within one business day. You can also use the contact form on our Contact page, or submit a question directly through our Ask a Nurse service for a clinical response.

Booking & Visits

Pricing & Insurance

Ask a Nurse

Services & Treatments

General

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